COMPREHENSIVE FAQ GUIDE FOR QUICK ASSISTANCE
Our aim is to ensure you have a seamless experience with us. If the answers on our FAQ page don't satisfy your queries or if you require more information, get in touch with us. feel free to contact us at (03) 9532 2306 or email us at firstname.lastname@example.org.
WHERE ARE YOU LOCATED?
Naked HQ is located at unit 6, 273-275 Wickham Rd, Moorabbin where all of our coffee is roasted and dispatched. Drop in for a chat and coffee.
WHAT IS YOUR COFFEE PACKED IN?
Our coffee is packed in 250g and 1kg bags with a one way valve. It is sealed at the top by a heat sealer to ensure freshness.
HOW FRESH CAN I EXPECT MY COFFEE?
You can expect your coffee to arrive at your door within 10-14 days from the roast date. All bags have a one way valve that allows CO2 to escape but does not allow oxygen to enter the bag.
WHEN CAN I EXPECT DELIVERY FROM ORDER?
Please allow 5-7 business days from order.
WHAT ARE THE SHIPPING COSTS?
We offer free postage for orders over $60 otherwise its just a flat fee of $15 per order
Do you offer discounts on bulk purchases?
Yes we do. Give us a call on 03 9532 2306 or drop us a line at email@example.com
Do you do contract roasting?
Yes we do. We can develop blends and have them packed in custom designed bags with your logo's and branding on then. Send us an email at firstname.lastname@example.org to find out more.
WHAT IS YOUR REFUND POLICY?
Refunds or exchanges of coffee purchases are not accepted, unless in the case of an incorrect product that has been received. We make every effort to ensure that your order is processed, packed and sent in the correct manner, however, if you do receive an incorrect item in which you have ordered, please contact email@example.com and we will resolve the problem as soon as possible.
Once orders are received they are processed immediately and cannot be cancelled.
REPAIRS & WARRANTIES
Most items are covered by manufacturer’s warranty so if a product is faulty please contact us immediately.
DELIVERY OF GOODS
We use Australia Post to deliver all of our goods, which has a tracking number on each item. Once our goods are despatched from our warehouse, Naked Espresso accepts no responsibility for any loss, damage, late delivery or non-delivery of goods.
PRICING AND METHOD OF PAYMENT
All prices are in Australian dollars and are subject to change without notice. We accept Visa, MasterCard, PayPal and ApplePay.